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Services versus support... what is the difference?


web
options, inc
. completes service  tasks according to a schedule to best meet our client needs in the design, development and launch or enhancement of their site.

Support  is ongoing and delivered by web options, inc. on a continued basis.

Quality, conscientious support  is just one of our  dramatic differences...

Web Site Hosting

Our hosting service provides 24/7 Support for a client’s Web site. Storage capacity is scalable, providing considerable peace of mind and flexibility for the future expansion and enhancement of any site. E-mail accounts are included as are a number of site applications and enhancements. Website host set up and domain name registration are available with every site we develop.

Web Site Maintenance

Our website maintenance service provides technical monitoring and updating of the client’s website. We can establish a schedule for regular monitoring of client sites for anomalies or errors, and quickly make corrections as needed. This is most beneficial when something goes awry without the client's knowledge. We engage as many methods as possible to facilitate failsafe independence, however our clients can feel confident that if a problem does occur we are available to quickly address the matter and insure that the website continues to operate properly. For clients who do not wish update interactivity capability, we also accomplish routine updates as requested by the client as part of this service.

The ability to perform minor site changes and updates by the client's staff can be set up through a specialized software program, Macromedia's "Contribute", if that optional service is selected. Our staff can set up program interactivity and train relevant staff members to utilize the program once the software is purchased and can serve as backup should assistance be required. Clients with staff having basic HTML knowledge may elect to utilize "Contribute" as a cost saving method.

Customer Support

Customer support is a top priority, and all web options, inc. associates embrace this philosophy. We are in business to serve our clients and materially assist them in achieving and maintaining a successful website. See Contact Us for how to reach us. Upon becoming an active client, we routinely provide additional contact methods to ensure prompt attention for support issues.